Refund policy

Last updated: November 15, 2026

30-day return requests

Contact us within 30 calendar days of receiving your order to request a return. Items must be unused, unwashed, in their original condition, and include the original packaging and any tags. Please provide your order number and the items you wish to return.

How to return

Contact info@chinaartsgift.com before mailing a return so we can provide instructions. Return address: China Arts & Gift, 750 N Hill St, Los Angeles, CA 90012, USA. Returns are sent by mail. Please use a trackable service and retain your receipt.

Return shipping and fees

For a change-of-mind return, the customer pays return postage. For an incorrect, damaged, or defective item attributable to us, we cover reasonable return postage and provide instructions. We do not charge a restocking fee.

Damaged, defective, or incorrect orders

Please contact us within 14 calendar days of delivery and include photographs of the item and packaging so we can investigate promptly. This reporting request does not limit any rights you have under applicable law.

Refunds

After we receive and inspect an eligible return, we issue the refund to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the credit. We will contact you if a return does not meet the stated conditions.

Exchanges and cancellations

Contact us to request an exchange or cancellation. Availability depends on stock and the order status; an exchange or cancellation is not guaranteed. If an exchange cannot be arranged, you may use the eligible return process and place a new order.