FAQ

Where do you ship?

We ship within the United States only. Standard shipping is free on every order with no minimum purchase.

When will my order arrive?

Processing takes 1–2 business days and standard transit is estimated at 3–5 business days after dispatch, for a total of 4–7 business days. Business days are Monday–Friday, excluding public holidays. Orders after 15:00 Pacific Time begin processing on the next business day.

What is included?

Each product page lists the material, dimensions, selected options, and package contents. Please check these details before ordering.

Can I return an item?

Contact us within 30 calendar days of receipt. Eligible items must be unused, unwashed, and in original condition with packaging and tags. Change-of-mind return postage is paid by the customer. We cover reasonable return postage for our errors. No restocking fee applies. Refunds are issued within 3–5 business days after return receipt and inspection; bank posting time is additional.

Can I cancel or exchange?

Contact us promptly. Requests depend on stock and order status and cannot be guaranteed.

What if an item arrives damaged or incorrect?

Contact us within 14 calendar days of delivery with your order number and photos. This request does not limit your applicable legal rights.

Contact China Arts & Gift

Email: info@chinaartsgift.com
Phone: +1 323-369-1691
Address: 750 N Hill St, Los Angeles, CA 90012, USA

Opening hours: Monday–Sunday, 10:30–17:30 Pacific Time (America/Los_Angeles).